Terms and Conditions
Schieller Tech s.r.o.
Registered office: Korunní 2569/108, 101 00 Prague
Company ID: 21931291
Registered in the Commercial Register maintained by the Municipal Court in Prague
For the sale of goods through the online store located at www.schieller.com
1. Introductory Provisions
1.1. These Terms and Conditions (hereinafter referred to as the "Terms") of Schieller Tech s.r.o., Company ID: 219 31 291, registered in the Commercial Register maintained by the Municipal Court in Prague (hereinafter referred to as the "Seller"), govern the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase agreement (hereinafter referred to as the "Purchase Agreement") concluded between the Seller and another natural or legal person (hereinafter referred to as the "Buyer") through the Seller's online store. The online store is operated by the Seller at www.schieller.com, through a website interface (hereinafter referred to as the "Store Interface").
1.2. These Terms do not apply in cases where the person intending to purchase goods from the Seller is a legal entity or a person who is acting within their business activity or within their independent profession when placing the order.
1.3. Any deviations from the Terms may be agreed upon in the Purchase Agreement. Such deviations take precedence over the provisions of the Terms.
1.4. The Terms are an integral part of the Purchase Agreement. The Purchase Agreement and the Terms are drafted in the Czech language, and the agreement can be concluded in Czech only.
1.5. The Seller may modify or supplement the Terms. This does not affect rights and obligations arising during the validity of a previous version of the Terms.
2. User Account
2.1. Based on the Buyer's registration on the website, the Buyer can access their user account on the website or request access from the Seller. If the Store Interface allows it, the Buyer may also place orders without registration directly through the Store Interface.
2.2. When registering on the website and when placing an order, the Buyer must provide accurate and truthful information. The Buyer is obliged to update the information in their user account whenever it changes. The Seller considers the details provided by the Buyer in their user account and orders to be correct.
2.3. Access to the user account is protected by a username and password. The Buyer must keep this information confidential.
2.4. The Buyer is not allowed to allow third parties to use their user account.
2.5. The Seller may cancel the user account, especially if the Buyer has not used it for more than 12 months or if the Buyer violates their obligations under the Purchase Agreement (including these Terms).
2.6. The Buyer acknowledges that the user account may not be available continuously, especially due to necessary maintenance of the Seller's hardware and software or maintenance of third-party systems.
3. Conclusion of the Purchase Agreement
3.1. All product listings in the Store Interface are for informational purposes only, and the Seller is not obliged to conclude a Purchase Agreement for such products. Section 1732(2) of the Czech Civil Code does not apply.
3.2. The Store Interface includes information about the products, including their prices and return shipping costs (if a product cannot be returned via regular postal services). Product prices are listed including VAT and all applicable fees. Prices remain valid as long as they are displayed in the Store Interface. This does not limit the Seller’s ability to conclude individual agreements under special conditions.
3.3. The Store Interface also contains information about packaging and shipping costs. These shipping costs apply only within the Czech Republic.
3.4. To place an order, the Buyer must fill out the order form in the Store Interface. The order form contains:
- Information about the ordered products (added to the shopping cart)
- The payment method and delivery option
- Information about shipping costs
3.5. Before submitting the order, the Buyer can review and edit their order. The order is sent by clicking the "Confirm Order" button. The Seller will confirm receipt of the order via email.
3.6. The Seller may request additional order confirmation (e.g., by phone or in writing) depending on the order size or delivery cost.
3.7. The contractual relationship between the Buyer and the Seller is established when the Seller sends an order confirmation to the Buyer's email.
3.8. The Buyer acknowledges that the Seller is not obligated to conclude a Purchase Agreement, especially with customers who have previously violated their obligations to the Seller.
3.9. The Buyer agrees to the use of remote communication methods when concluding the Purchase Agreement. Any costs incurred by the Buyer (internet fees, phone charges) must be covered by the Buyer.
4. Price and Payment Terms
4.1. The Buyer may pay for the goods and shipping costs via cashless payment by credit card.
4.2. Together with the purchase price, the Buyer must pay the agreed shipping and packaging costs.
4.3. The Seller does not require an advance payment unless otherwise specified.
4.4. For cashless payments, the purchase price is due within 14 days of concluding the Purchase Agreement.
4.5. The Buyer must include a variable symbol (order number) when making the payment. The payment obligation is fulfilled when the Seller receives the amount in their bank account.
4.6. The Seller may require full payment before shipping if additional order confirmation is not provided.
4.7. Discounts cannot be combined.
4.8. After payment, the Seller will issue a tax invoice, which will be sent electronically to the Buyer.
4.9. Electronic Sales Records (EET): According to Czech law, the Seller must issue a receipt and report the transaction to the tax authority immediately or within 48 hours if there is a technical failure.
5. Withdrawal from the Purchase Agreement
5.1. The Buyer acknowledges that they cannot withdraw from a Purchase Agreement if the goods were customized for the Buyer or unsealed hygiene products that cannot be returned for health reasons.
5.2. If none of the above apply, the Buyer may withdraw from the Purchase Agreement within 14 days from receiving the goods. The Buyer must send the withdrawal notice to the Seller’s email peter@schieller.com or postal address.
5.3. The Buyer must return the goods within 14 days after withdrawal. The return shipping costs are covered by the Buyer.
5.4. The Seller will refund the payment within 14 days using the same method the Buyer used. The refund may be delayed until the goods are returned.
5.5. If the returned goods are damaged, the Seller may deduct the compensation amount from the refund.
5.6. The Seller may withdraw from the agreement before delivery and return the full purchase price to the Buyer.
5.7. If a gift was provided with the purchase, the Buyer must return the gift along with the goods.
The full terms continue, including shipping, complaints, and GDPR compliance, which are detailed in the privacy policy attachment.
These Terms and Conditions are effective from November 10, 2024.
Schieller Tech s.r.o.
Managing Director: Peter Kelemen
